Shipping policy
SHIPPING POLICY
OVERVIEW
Orders placed with Down There Skincare® (a brand of Beauty Mixtress LLC) are handcrafted, packed, and shipped with care. Because items are made in small batches, processing and delivery times may vary by product and order volume.
1 – PROCESSING TIMES
Orders are processed in the order received; processing does not include weekends or holidays.
- Standard products: 3–7 business days
- Seasonal collections, ritual kits, or limited editions: up to 10 business days
- Custom or pre-order items: timeline shown on the product page
During peak seasons, launches, or sales events, processing times may be extended.
2 – SHIPPING RATES & METHODS
Rates are calculated at checkout based on destination and weight. We ship via USPS and/or UPS. Tracking is provided after fulfillment.
Note: We are not responsible for carrier delays after a package departs our facility.
3 – LOCAL PICKUP (IF AVAILABLE)
Local pickup may be offered for select products or events. If available, you will see the option at checkout and receive an email when your order is ready.
4 – ORDER TRACKING
Shipping confirmation with tracking is emailed upon shipment. Allow 24–48 hours for the carrier to register initial scans.
5 – DELIVERY ISSUES
If your package shows delivered but cannot be located, please:
- Confirm your shipping address
- Check with neighbors or your local post office
- Contact the carrier directly with your tracking number
We will assist when possible; however, replacements may not be guaranteed.
6 – INCORRECT ADDRESSES
Verify your address before checkout. If you notice an error, email luxuriousbathboutique@gmail.com immediately with your order number. Once shipped, address changes cannot be made. We are not responsible for packages sent to addresses entered incorrectly.
7 – MULTIPLE SHIPMENTS
Orders with multiple items may ship separately based on availability and production. Separate tracking numbers will be provided when applicable.
8 – INTERNATIONAL SHIPPING
We currently ship within the United States only. We plan to expand international shipping and will update this policy when available.
9 – DAMAGED PACKAGES
If your order arrives damaged, contact us within 3 days of delivery at luxuriousbathboutique@gmail.com with:
- Your order number
- Clear photos of the damaged item(s) and packaging
- A brief description of the issue
Once verified, we will issue a replacement or store credit at our discretion.
10 – HOLIDAY SHIPPING
During holidays or high-volume periods, please allow extra processing and transit time. Order early for timely delivery.
11 – POLICY UPDATES
We reserve the right to update or modify this Shipping Policy at any time. Changes take effect upon posting. Please review periodically.
12 – CONTACT INFORMATION
📧 downthereskincare AT gmail dot com
📍 Beauty Mixtress LLC
P.O. Box 24262
Charlotte, North Carolina 28215 USA