Refund policy
REFUND & RETURN POLICY
OVERVIEW
Thank you for supporting Down There Skincare®, a brand of Beauty Mixtress LLC. Our products are handcrafted in small batches with premium ingredients. Because of the personal-care nature of our products, all sales are generally final. Your satisfaction matters, and we will do our best to help if there is an issue.
1 – FINAL SALE POLICY
Due to hygiene and safety regulations, we do not accept returns, exchanges, or refunds on:
- Intimate and body care products (including soaps, serums, powders, creams, masks, scrubs, and oils)
- Limited-edition ritual kits or spa boxes
- Gift cards or digital products
- Items marked “final sale” or “limited release”
This ensures every customer receives fresh, unopened, and uncontaminated products.
2 – DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, notify us within 3 days of delivery at luxuriousbathboutique@gmail.com with:
- Your order number
- Clear photos of the item(s) and packaging
- A brief description of the issue
Once verified, we will issue a replacement or store credit at our discretion. Claims beyond 3 days or without photo evidence cannot be honored.
3 – ORDER CANCELLATIONS
Orders may be canceled within 1 hour of purchase if production or shipment has not started. Email luxuriousbathboutique@gmail.com with your order number. Orders in processing, production, or shipped cannot be canceled or refunded.
4 – LOST OR STOLEN PACKAGES
We are not responsible for packages that are lost, delayed, or marked delivered by the carrier but not received. If your package shows as delivered but cannot be located, please:
- Verify the shipping address used at checkout
- Check with neighbors or your local post office
- Contact the carrier directly with your tracking number
We will assist when possible, but replacements may not be guaranteed.
5 – ALLERGIES & SENSITIVITIES
Please review ingredient lists carefully before purchase. While our formulas are created with gentle, high-quality ingredients, individual reactions can vary. We are not responsible for skin sensitivities, allergies, or adverse reactions. If you have concerns, contact us before ordering.
6 – EXCHANGES
Exchanges are not accepted due to product type. For damaged or incorrect items, we will replace or issue store credit per Section 2.
7 – REFUNDS (IF APPLICABLE)
Refunds are approved only for verified cases of damage, incorrect shipment, or customer service error. If approved, a credit will be applied to your original payment method within 5–10 business days. If not received, check with your bank or card issuer before contacting us.
8 – RETURN SHIPPING (IF APPLICABLE)
In rare cases where a return is authorized, we will email instructions. Unauthorized returns will not be accepted or refunded. Customers are responsible for return shipping unless the error was ours.
9 – GIFT RETURNS
Qualifying gift returns may receive a store credit once approved. Gift cards and digital items are non-refundable.
10 – POLICY UPDATES
We may modify this policy at any time. Changes are effective upon posting. Please review periodically.
11 – CONTACT INFORMATION
📧 downthereskincare AT gmail dot com
📍 Beauty Mixtress LLC
P.O. Box 42462
Charlotte, North Carolina 28215 USA