What is Down There Skincare® and who is it for?

Down There Skincare® is intimate skincare created for the external skin down there, with a special focus on the changes women may experience through perimenopause, menopause, and beyond.

Our approach is simple: gentle cleansing, moisture when you need it, help managing everyday sweat and friction, and honest education about what intimate-care products can and cannot do.

What is the difference between the vulva and the vagina?

The vagina is the internal canal. The vulva is the external area you can see and touch.

Down There Skincare® products are made for external intimate skin. They are not intended to be used inside the vagina.

How often should I cleanse my intimate area?

For many people, gently cleansing the external intimate area once a day is enough.

You do not need to scrub, over-wash, or clean inside the vagina. If your skin tends to be dry or sensitive, pay attention to how it responds and adjust your routine accordingly.

Can your products be used internally?

No. Down There Skincare® products are for external use only.

The vagina is self-cleaning and does not need soaps, washes, sprays, or douches inside it. Our products are intended for the vulva and surrounding external skin.

Can perimenopause or menopause change the way my intimate skin feels?

Yes. Hormonal changes during perimenopause and menopause can affect moisture, sensitivity, elasticity, and the way external intimate skin responds to products you may have used comfortably for years.

You may notice more dryness, sensitivity, friction, or simply that your usual routine no longer feels quite right.

Will your products treat yeast infections, BV, or other medical conditions?

No. Down There Skincare® products are cosmetic skincare products. They are not intended to diagnose, treat, cure, or prevent infections or medical conditions.

If you have persistent itching, unusual discharge, a strong or unfamiliar odor, pain, sores, bleeding, or symptoms that keep returning, talk with a qualified healthcare professional rather than assuming it is simply a skincare issue.

How do I know which products I need?

Start with what you're experiencing.

If your main concern is dryness, moisture, friction, freshness, shaving irritation, or another everyday skin concern, our Skin Concerns guides can help you understand what may be contributing and which type of routine may make sense.

You can also take the Down There Care Quiz for a more personalized starting point.

Can I use the Cleansing Bar, Freshening Mist, Intimate Powder, and Skin Balm together?

Yes, but you do not necessarily need every product at the same time.

Think of them by function:

• Cleanse with the Intimate Cleansing Bar.
• Refresh between cleansings with the Freshening Mist when desired.
• Use the Intimate Powder when you want help managing everyday moisture and friction.
• Apply the Intimate Skin Balm when external skin needs additional moisture or help reducing friction.

Choose what your skin needs rather than layering products just because they're available.

Can I use these products every day?

Several DTS products are designed for regular use when used as directed.

Your skin is individual, though. If something begins to sting, burn, feel uncomfortable, or cause irritation, stop using it and give your skin a break.

Can I use your products during my period?

Yes, our external intimate-care products can be incorporated into your routine during your period.

Gentle cleansing can help you feel fresh, and products such as the Freshening Mist or Intimate Powder may be useful depending on your needs.

Keep all products external and stop use if you experience irritation.

Can I use the Intimate Skin Balm after shaving or waxing?

The balm can be used on clean, dry external skin when you want additional moisture and comfort.

If the skin is freshly shaved, waxed, broken, or already very irritated, give it time to settle before applying new products and discontinue use if the area becomes more uncomfortable.

Can I use the Intimate Powder right after shaving or waxing?

We recommend waiting until freshly irritated skin has settled.

The Intimate Powder is intended to help manage everyday moisture and friction, not to treat razor burn, cuts, or freshly irritated skin.

Do I need to worry about vaginal pH when choosing intimate skincare?

Vaginal pH refers to the environment inside the vagina.

Down There Skincare® products are designed for external intimate skin, not for changing, correcting, or restoring vaginal pH.

If you're experiencing persistent odor, unusual discharge, irritation, or other symptoms that make you concerned about an infection or vaginal pH, a healthcare professional can help determine what's actually going on.

I have sensitive skin. Can I still use your products?

Sensitive skin can respond differently from person to person.

Review the ingredient list before using a new product, especially if you know you are sensitive to particular botanicals, essential oils, or other ingredients.

You may also choose to test a small amount on a limited area of external skin first. If you experience burning, redness, or worsening irritation, discontinue use.

Do your products contain artificial fragrance?

We do not add artificial fragrance simply to perfume intimate skin.

Some DTS formulas contain essential-oil blends selected as part of the overall formulation, while other products are fragrance-free.

Check the individual product page for the complete ingredient list before purchasing, particularly if you are sensitive to essential oils or fragrance ingredients.

Why do you use essential oils?

Essential oils are used in select DTS formulas as part of the complete formulation.

They were selected for their individual characteristics and how they work within each product, not simply to make intimate skin smell perfumed.

Because essential oils are concentrated ingredients, the amount used and the finished formula matter. We evaluate them as part of the formula as a whole rather than making promises based on a single essential oil.

Where can I learn more about your ingredients?

Visit our Ingredients Guide for an easy-to-understand look at the oils, butters, botanicals, minerals, and functional ingredients used throughout the Down There Skincare® collection.

You'll also find the complete ingredient list for each product on its individual product page.

How do I know when an intimate concern needs medical attention?

Every itch, change in odor, or uncomfortable day does not automatically mean something is wrong.

But it is a good idea to speak with a healthcare professional if symptoms are new, persistent, severe, worsening, painful, or keep returning.

That includes things such as:

• unusual or changing discharge
• persistent strong or foul odor
• significant itching or burning
• sores, blisters, or bleeding
• swelling or significant pain
• symptoms that do not improve
• recurring symptoms you cannot explain

Intimate skincare can support everyday external skin care. It should not replace medical evaluation when something feels wrong.

What is a Down There Care Consultation?

A Down There Care Consultation is a private conversation focused on your current intimate-care routine, everyday skin concerns, habits, and goals.

We'll talk through what you're experiencing, identify opportunities to simplify or adjust your routine, and discuss DTS products when appropriate.

A consultation is educational and product-focused. It is not a medical appointment and does not replace diagnosis or treatment from a qualified healthcare professional.

How do I book a consultation?

You can book through the Down There Care Consultation page on our website.

Choose an available time and follow the instructions provided during booking.

Do I need to complete an intake form?

Yes. Your intake form helps us understand your current routine and concerns before the consultation so we can use our time together more effectively.

Where do you ship?

Currently we ship in the United States.

If your location is not available or you have a shipping question before ordering, contact us and we'll be happy to help.

How long will it take to receive my order?

Processing and delivery times may vary based on order volume, holidays, and carrier delays.

Once your order ships, you'll receive a confirmation email with tracking information.

What is your return or refund policy?

Because of the personal-care nature of our products, opened items cannot be returned.

If there is a problem with your order, contact us so we can review the situation. Please refer to the official policies linked in the website footer for complete return, refund, and shipping terms.

How can I contact you about my order?

Use the contact form on our website and include your name and order number so we can locate your purchase and assist you.