Frequently Asked Questions (FAQs)

Down There Skincare is a gentle, education-focused brand created to support everyday comfort, freshness, and confidence in the intimate area. Our products are designed primarily with women in mind, but many of them can be used by anyone who wants calm, simple, effective care for their most delicate skin.

For most people, cleansing the external intimate area once a day with lukewarm water and a gentle cleanser is enough. Overwashing, scrubbing, or using harsh products can actually lead to dryness, irritation, or discomfort. Our goal is to help you care for your body, not strip it.

No. All Down There Skincare products are created for external use only on the vulva and surrounding skin. They are not meant for internal use or douching. Your body already has an internal cleansing system; our focus is on caring for the external skin comfortably and gently.

Our products are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or infection. They are designed to support comfort, freshness, and skin care. If you have pain, unusual discharge, strong odor, itching, or symptoms that won’t go away, please speak with a qualified healthcare provider. I’ll always encourage you to listen to your body and get medical attention when needed.

If you’re not sure where to start, I recommend taking the Down There Care Quiz. It will gently guide you toward the products and routines that best fit your current concerns, lifestyle, and preferences. If you want deeper support, you can also book a one-on-one consultation.

Yes. Many customers use our products as a layered routine: cleanse with the intimate bar, refresh with the spray as needed, and use the powder or balm in areas that tend to chafe, feel damp, or need extra comfort. Start slowly and notice how your skin responds, especially if you’re sensitive.

Our products are formulated to be gentle enough for regular use when used as directed. Everyone’s skin is different, however, so if you notice any irritation or discomfort, stop using the product and give your skin a break. If symptoms continue, consult a healthcare provider.

Many customers use our products during their cycle to help support freshness and comfort. You can continue gentle external cleansing and use products like spray or powder externally as needed. Always avoid introducing any product inside the vagina and discontinue use if you experience irritation.

Our formulas are designed to be gentle on the skin of the external intimate area. While our products are not marketed as medical or pH-balanced treatments, they are crafted with carefully selected ingredients intended to respect the skin’s natural barrier and comfort. If you’re managing a specific pH-related concern or frequent infections, please speak with your healthcare provider for medical guidance.

Many women with sensitive skin use Down There Skincare, but everyone’s skin reacts differently. If you’re sensitive, I recommend starting with a patch test on a small area of external skin before using any new product fully. If redness, burning, or irritation occurs, discontinue use and consult a healthcare provider if needed.

Some products are lightly scented using thoughtfully selected essential oils or natural aromatic ingredients, while others are unscented. Each product page lists the full ingredient list so you can see exactly what’s inside. If you are sensitive to fragrance or essential oils, please review the ingredient list carefully before purchasing and choose the products that best fit your needs.

You’ll find full ingredient lists on each individual product page on the website. If you have questions about a specific ingredient or how it might interact with your skin, feel free to contact us before purchasing.

A Down There Care Consultation is a private, 30-minute virtual session where we talk through your intimate-care concerns, current habits, and goals. You’ll receive personalized guidance, routine suggestions, and product recommendations tailored to your needs and lifestyle. It’s a safe, judgment-free conversation designed to bring clarity and comfort.

You can book directly through our website on the Down There Care Consultation page. You’ll choose a time that works best for you, and you’ll receive an email confirmation with all the details.

Yes. After booking, you’ll receive a link to a brief intake form. Completing this at least 24 hours before your session helps me review your concerns in advance and make the most of our time together.

Shipping options and locations are listed at checkout. If you don’t see your location or have a question about shipping to your area, please contact us before placing your order so we can confirm what’s possible.

Processing and delivery times can vary based on order volume, holidays, and carrier delays. Estimated timeframes are provided at checkout. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Due to the intimate nature of our products, we are unable to accept returns on opened items. If there is an issue with your order, please contact us within a reasonable timeframe so we can review your situation. For complete details, please refer to our official policies linked in the website footer.

You can reach out using the contact form on our website or via the email address provided on the Contact page. Please include your name and order number so we can assist you as quickly as possible.